Holyoke city departments still having trouble with phone system

All calls can be directed to the mayor's office

Holyoke is receiving the most funding out of all western Massachusetts communities

HOLYOKE, Mass. (WWLP) – The City of Holyoke is still experiencing issues with their phone system.

Nilka Ortiz, executive assistant to Mayor Alex Morse, told 22News technicians were working until late Monday evening on the phone issue and are expected to return Tuesday afternoon to continue their work.

Ortiz said the technicians have found out what is causing the phone system to be down, and that they will hopefully have an estimated restoration time available shortly.

Residents wishing to do business with city departments can click here to view the city’s online services.

Holyoke resident Nathan Hernandez said despite a number of city services being online, not being able to call can cause some confusion.

“I think the first initial thing would be to pick up the phone and call if they’re concerned with something,” said Hernandez. “That would be my guess especially for the elders.”

The phones in the mayor’s office are working, and the city has been having residents call that number when they are unable to get through to certain offices (413) 322-5510.

It is still unclear when all the phones will be back in service.