Holyoke signs new ambulance contract with Action Ambulance

Action Ambulance will start providing service in 2017

HOLYOKE, Mass. (WWLP) – The City of Holyoke has severed ties with its longtime ambulance service provider, after months of deliberation.

A selection committee decided to replace AMR ambulance with Action Ambulance Service Inc., as the city’s new EMS provider. For the last 10 years, the city has used AMR.

The Mayor’s Chief of Staff Rory Casey told 22News the city decided to go with Action Ambulance because of a new software the company offered; “And what that will do, is reduce the number of trips to the emergency room, as well as the number of medical calls our fire department will have to respond to.”

That software is called the Integrated Mobile Healthcare. It allows emergency responders to determine the needs of a caller, before officials arrive. “Action’s ability to employ state of the art technology on day one, combined with enhanced data management, will allow efficient police, fire and EMS communications during critical times.” said Police Chief James Neiswanger.

Action Ambulance will start providing EMS service in the first quarter of 2017.

The selection committee was made up of Fire Chief John Pond, Police Chief Neiswanger, Purchasing Director Lori Belanger, Assistant City Solicitor Paul Payer, and Chief of Staff Casey.