WARE, Mass. (WWLP) – National Grid and the Ware Fire Department unveiled a new app on Friday. It’s called “First Responder” and is designed to give police and firefighters the capability to report emergency situations involving the company’s gas and electric infrastructure.
The use of smart phone technology will help National Grid cope with emergencies in its Western Massachusetts service area. They would get an immediate picture of an emergency, storm damage, a fire or traffic accident effecting service.
The Ware Fire Department’s Depty Chief Edward Wloch told 22News that they helped develop this improved communication. “We had an inspiration for it one time during an accident we came to,” he explained. “I happened to have a card from National Grid in my hands. ‘Why don’t I snap these pictures and send it?’ and it worked out.”
National Grid services 49 Western Massachusetts towns. Some in Eastern Hampden and Hampshire counties, but mostly in Berkshire County.
According to a release sent to 22News from National Grid, there are more than 500 first responders across Massachusetts and Rhode Island registered for the app. Interested communities can contact FirstResponderAppSupport@nationalgrid.com for additional information.