Prosecutors: 911 operator hung up on 825 calls

She could face up to one year in jail and up to $8,000 in fines if convicted

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(CNN) – Williams’ first court appearance on Monday was brief. She left after she was appointed a lawyer to defend her on two misdemeanor charges of interfering with emergency calls, but more charges could be coming.

Prosecutors say they’ve identified 825 emergency calls in which Williams simply hung up on 911 callers seeking help.

Claire Morneau from the Harris County District Attorney’s office said, “When she was interviewed by Houston Police Department investigators, she stated she didn’t believe the phone calls being connected and that she didn’t feel like talking to anyone at that moment.”

Williams is currently charged with hanging up on a caller who was trying to report a convenience store robbery in which the store owner was shot and killed. She’s charged with allegedly hanging up on a caller trying to report drivers racing on freeway. After she hung up, she was allegedly recorded saying “ain’t nobody got time for this. For real.”

Williams went to work at the Houston Emergency Center in July of 2014, but the dropped calls weren’t discovered until last May after an in-house audit. H.E.C. said Williams’ supervisors should have caught the problem much earlier.

Joe Laud of the H.E.C. said, “we did reprimand a supervisor and a manager, which we feel could have done a better job in evaluating this process and they’re under one year probation.”

H.E.C. Is also making changes to policies and procedure to try to ensure it won’t happen again.

Williams faces two misdemeanors. She could face up to one year in jail and up to $8,000 in fines if convicted.

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