SPRINGFIELD, Mass. (WWLP) – Columbia Gas Company opened a new operations center in Springfield Thursday. The new facility stands right next to the old operations center on Roosevelt Ave that was built in the 1960’s.
Columbia Gas President Steve Bryant told 22News customers looking for help will be talking to people who know western Massachusetts; “When you call, a call center here the call center isn’t somewhere else. The call center is in Springfield, Massachusetts.”
Some 250 Columbia Gas Company employees will work out of the new operations center. The gas company has 110,000 customers in western Massachusetts.