Big Y says the skimmers were NOT an inside job

22News found out whats being done to catch the culprit and what you should do in the meantime.

SPRINGFIED, Mass. (WWLP)- Credit card skimmers were found inside 5 Big Y supermarkets last week.  They included stores on Cooley Street in Springfield, Boston Road in Wilbraham, North King Street in Northampton, and two in Connecticut.

Big Y said the devices had been placed at the store’s food service and pizza registers last week, and were immediately removed.  So far, they have no reason to believe any customer data was compromised.

Big Y’s Vice President of Corporate Communications, Claire D’Amour-Daley said that police and forensic specialists have been looking at evidence and they say there’s no indication that it was either an employee or vendor that installed the skimmers.  She also said that the evidence does not indicate the skimmers were placed at the registers after hours.

Skimming devices removed from 5 Big Y stores

Card skimmers are placed in places where you may swipe your card and are used to copy banking information that is contained in it’s magnetic strip. It’s why consumer protection advocates say the new chip technology has its benefits. Milagros Johnson, of the Springfield Mayor’s Office of Consumer Information said, “With a chip the charge gets a unique number that’s only good for that one charge. So if someone skims your account they cannot use the card because they need that number. So it does give you that added protection.”

Companies that haven’t upgraded their payment terminals can be responsible for fraudulent transactions.

Big Y has had the chip card readers since February, but D’Amour-Daley said they are still waiting until software is finalized with vendors. She anticipates the chip card readers will be active by the end of the year.

If you have any questions or concerns about this matter, you can call the toll-free number 1-877-914-2449, Monday through Friday, between 8:00 a.m. and 5:00 p.m.