U.S. regulators: Official recall of 1M Samsung Note 7 phones

FILE - In this Sept. 11, 2016 file photo, powered-off Samsung Electronics Galaxy Note 7 smartphones are displayed at the company's service center in Seoul, South Korea. Samsung’s recall of 2.5 million Galaxy Note 7 phones after several dozen caught fire and exploded may stem from a subtle manufacturing error, but it highlights the challenge electronics makers face in packing ever more battery power into ever thinner phones, while rushing for faster release dates. (AP Photo/Ahn Young-joon, File)
FILE - In this Sept. 11, 2016 file photo, powered-off Samsung Electronics Galaxy Note 7 smartphones are displayed at the company's service center in Seoul, South Korea. Samsung’s recall of 2.5 million Galaxy Note 7 phones after several dozen caught fire and exploded may stem from a subtle manufacturing error, but it highlights the challenge electronics makers face in packing ever more battery power into ever thinner phones, while rushing for faster release dates. (AP Photo/Ahn Young-joon, File)

BETHESDA, Md. (AP) — U.S. regulators issued an official recall of Samsung’s Galaxy Note 7 phone on Thursday because of a risk of fire.

Samsung already has voluntary recalled the devices after a few dozen devices exploded or caught fire. That was out of about 2.5 million phones sold.

The U.S. Consumer Product Safety Commission is stepping in on a formal recall. Its chairman, Elliot Kaye, blasted Samsung for trying to do the recall on its own, saying that anyone who believes that to be adequate “needs to have more than their phone checked.”

Samsung promised replacement devices, but that was put on hold while regulators reviewed the situation. Kaye said customers will now be offered full refunds, not just replacement devices, if they choose. Note 7 owners need to contact Samsung, online or through the phone, and provide a number from the back of the phone to determine whether that unit is at risk.

Kaye said about 1 million devices are affected.

The recall comes at a crucial time for Samsung, as its rival Apple just announced its own latest versions of the iPhones, which go on sale Friday. The Note series is one of Samsung’s most expensive, and demand for the phone had been high.

U.S. aviation safety officials also have taken the unusual step of warning airline passengers not to turn on or charge the phone during flights, or put them in checked bags.

Related: FAA warns airline passengers not to use Samsung smartphone

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s