Rep. Tosado contacts Gov. Baker regarding DUA call center closing

The 3 remaining call centers all in the eastern part of the Commonwealth

SPRINGFIELD, Mass. (WWLP) – 22News first told you back in March that Springfield’s Department of Unemployment Assistance Call Center was closing its doors on May 31st.

Now, Springfield legislators have sent a letter to Governor Charlie Baker sharing their concerns. State Representative Jose Tosado said one major issue is this is the only call center in western Massachusetts.

“I received many calls and emails from constituents regarding the closure of the Springfield call center and I share many of their concerns,” said Tosado. “I understand the financial constraints under which decisions like these are made, but I also feel that the impact of these decisions on the residents of Springfield and Western Mass. should also be taken into account.”

A State House spokeswoman argued the call center would shut down, but the building would remain open for any unemployment assistance hearings. So residents wouldn’t have to fear driving to the eastern part of the state.

We’ll let you know if anything changes.

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