Eversource Energy warning of door-to-door, telephone schemes

Things to keep in mind so you're not victimized

SPRINGFIELD, Mass. (WWLP) – Eversource Energy says that schemers are still going door-to-door, masquerading as employees of the power company.

Eversource spokesperson Priscilla Ress told 22News that fraudsters are using a variety of tactics in order to cheat people out of their money, including door-to-door and telephone schemes. She said that there some things you should keep in mind to prevent yourself from becoming a victim:

  • Eversource representatives always carry proper identification.
  • Eversource does not solicit door-to-door, or over the phone on behalf of a third-party energy supplier.
  • Eversource does not demand instant payment in-person or over the phone. They also don’t demand payment with pre-paid debit cards, and they do not require you to go to a payment center (such as a grocery store) to pay your bill.
  • If you are facing disconnection for a nonpayment, you will receive written notice from Eversource, including information on how to maintain your service.
  • You can verify you are speaking with an Eversource employee by asking for basic account information, such as the name of the account, the account address, and the exact balance due.

“If anyone suspects that someone is impersonating an Eversource representative, they should contact us immediately and report it to local police,” said Penni Conner, Senior Vice President and Chief Customer Officer at Eversource. “The key to stopping these scammers in their tracks is don’t panic, don’t pay and don’t provide any personal information.”

To verify the information of a person claiming to be an Eversource employee, you can call (877) 659-6526.

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