Massachusetts Consumer Protection Organizations Announce Consumer Priorities for 2016

Undersecretary John Chapman reported that his office handled more than 6,000 consumer complaints in 2015.

Massachusetts State House Photo: Thinkstock

BOSTON, Mass. (WWLP) – Undersecretary John Chapman of the Office of Consumer Affairs and Business Regulation was at the Massachusetts State House with representatives from the Attorney General’s Office and the Better Business Bureau of Eastern Massachusetts to announce each organizations consumer priorities for 2016 on Thursday.

Topics like identity theft and prevention to abusive debt collection and common schemes aimed at consumers were talked about.

Undersecretary Chapman reported that his office and the five regulatory agencies that report into it handled more than 6,000 consumer complaints and recovered nearly $7 million for consumers in 2015. He also announced that the Office of Consumer Affairs is launching a Home Improvement Contractor Program public awareness campaign beginning in May.

“Home improvement projects can go wrong. For their protection, it’s vitally important that consumers hire a registered home improvement contractor,” said Undersecretary Chapman. “Doing so makes them eligible for our arbitration program, and with a court judgement in their favor, consumers have access to our Guaranty Fund for reimbursement up to $10,000.”

Attorney General Maura Healey recently announced the formation of a team of consumer specialists in charge of providing direct and specialized assistance to consumers seeking help from the Attorney General’s Office called the Consumer Advocacy and Response Division.

“We have ramped up our efforts to deliver the highest quality assistance across the state, and our dedicated teams are working to ensure that consumer protection laws and regulations are followed and that harmed consumers receive the relief they are entitled to,” said Chief of Attorney General Maura Healey’s Public Protection and Advocacy Bureau, Jonathan Miller.


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