BOSTON, Mass. (WWLP) – “The greatest birthday present that the RMV can give to our customers is the gift of time,” said Registrar of Motor Vehicles Erin Deveney about the RMV’s new license renewal reminder system.
“This is a direct, concise communication that answers every customer’s first renewal question. Do I have to go to a branch?”
Today, the RMV announced that Massachusetts drivers can expect postcard reminders delivered to their mailbox.
The postcards are supposed to help drivers manage the renewal process.
Back in 2008, the RMV discontinued license renewal reminders because of budget cuts.
The most recent change is part of an effort to make RMV processes easier to navigate and streamline overall customer service. Now, customers can know beforehand if they have to go into the registry to renew their licenses, if it can be completed online, or if a combination of online and in-person is the best option.
According to a news release, almost 40,000 drivers are up for license renewal in April—about 61% of those applications can be completed online.
Last year in April, 276,000 licenses were renewed online.
Drivers can renew their license or ID card up to a year before its expiration date. The RMV advises that customers should try to renew within one week of expiration at the latest so that the new license can be delivered in time.