Why are people still waiting at the RMV?

Customers were waiting over an hour in Springfield

SPRINGFIELD, Mass. (WWLP) – Governor Charlie Baker’s “War Against Wait time” initiative is all about reducing wait times at the Registry of Motor Vehicles across Massachusetts. The plan is to separate customers by needs, for faster service.

The Springfield RMV was packed with customers when 22News visited Friday morning. Our crews noticed more than 50 people waiting for service and 20 more people waiting in line.

One RMV employee said the customer wait time was down to 30 minutes. However, Tiffany Jarvis of Springfield told 22News she waited over an hour to be seen. “There was a long line, probably about an hour’s worth. To get inside the building, because everyone individual, so it takes a long time to process everyone.”

Part of Governor Baker’s plan includes one line for customers who are ready to be served immediately, and another line for customers who require lengthier transactions. He is also looking to staff the RMV with more workers. The Governor plans to have two lines at all branches this year.

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