PVTA looking to improve para-transit services

Door-to-door service runs on time about 90% of the time currently

SPRINGFIELD, Mass. (WWLP) – Discussions at the Pioneer Valley Transit Authority are being held to try to improve their on-time performance for their para-transit services. These talks are coming out of Wednesday’s PVTA board meeting, when this issue was discussed at length.

The para-transit service inlcudes both the ADA service for people with disabilities and the senior service. Both allow riders to call and schedule a time and pick up locations in advance, and both are door to door services.

For someone like West Springfield resident, Sandra Slpchuk, who is both a senior and legally blind, the service helps her maintain her independence.

“When I go grocery shopping I only go once a month, so I like to take my time and I have nobody waiting for me and i used to take the bus also to work, when I was working in Chicopee,” Slpchuk told 22News.

Mary MacInnes, Administrator for the PVTA told 22News that right now, the on-time performance for those services is roughly 90%. She said while that does meet federal standards, they are looking to boost that performance to about 95%.

She emphasized that these are very preliminary discussions on this issue, and a wide range of options are still being considered.

“Whatever the board ends up feeling is the correct option. We will have public meetings in various locations, various times to get public input and more than likely they’ll be held at various councils on aging,” MacInnes said.

MacInnes also told 22News the ridership for the senior service has jumped more than 14%.

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