Governor Baker proposes plan to reduce wait times at the RMV

Governor Baker says he plans on using duel line queuing at all branches by the end of the first quarter next year

CHICOPEE Mass. (WWLP) – The Registry of Motor Vehicles is known for its long wait lines. Governor Charlie Baker is trying to make your trip to the RMV a less stressful one by cutting down on wait times.

Governor Baker said at the Haymarket RMV 74% of people were served in 30 minutes or less this year.

Locally one man told 22News he has also had a positive experience at the Chicopee RMV, but he avoids the Springfield location due to long lines, even though that’s where he lives. Adekunle Odugbile said, “I actually chose this location over the Springfield location because the service times is usually very long in Springfield.”

Springfield is looking to build a new RMV that would be updated and more accessible. Bids for that new RMV are due by January 21st.

As for decreasing wait times, Governor Baker says he plans on using duel line queuing at all branches by the end of the first quarter next year.

In that new system there would be one line for customers who are ready to be served immediately and another line for customers who may have questions or need lengthier transactions. 11 RMV branches already have this system in place.

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