CHICOPEE, Mass. (WWLP) – Last winter, thousands of Eversource and National Grid customers switched electric providers in an effort to get reduced electric rates. Many of those customers were hit with recalculation rates, some for hundreds of dollars.
As part of a statewide policy, if a residential customer was currently on the basic service rate plan and switched suppliers, the utility could retroactively charge the consumer the amount what they would have paid if they had remained on basic service. The Massachusetts Department of Public Utilities received thousands of complaints and ordered the companies to issue refunds or credits to customers who were charged recalculation rates between November 1, 2014 and April 13, 2015.
The 22News I-Team contacted both companies on Monday and were told the credits would be posted over the next month.
Eversource spokesperson Priscilla Ress released this statement: “The credits are currently being applied to the affected customers’ bills and they’ll see the credit on their accounts over the next month (depending on their billing cycle). In Western Massachusetts the total credit is currently calculated at more than $1.25 million. There are more than 16,000 customers who will be receiving an average credit of close to $65 but the actual amount will vary by customer.”
National Grid spokesperson Mary Leah Assad replied to our inquiry as well. “We filed our plan with the DPU, which states that credits will be issued by Nov. 2nd. It will be a credit on customer bills. It is approximately 50,000 customers (we have 1.3 million electric customers total in MA, for context).”