SPRINGFIELD, Mass. (WWLP) – The Massachusetts Department of Revenue is discussing plans to help improve and allocate resources for the citizens of today, and those in the future. Department of Revenue Commissioner Mark Nunnelly spoke Monday at Western New England University, in a talk called “The changing world of tax administration: Maximizing public value in an era of diminishing resources.”
With the loss of a significant number of state employees through an early retirement program earlier this year, Nunnelly says it re-establishes the need to make changes.
“The notion that the government needs to do more with less. Citizens’ expectations are going up as they use technology in so many dimensions of their lives, and the resources that the government is funded with to do that going down,” Nunnelly said.
He told 22News that the Department of Revenue is working on streamlining information systems that allow people to help themselves. The DOR is also looking at focusing on their operational strategy, and how they allocate resources.