SPRINGFIELD, Mass. (WWLP) – Amtrak ticket holders leaving Springfield going south through Hartford and eventually to New Haven were greeted by a bus instead of a train Monday morning. The passengers waited an extra 15 minutes past their scheduled train departure times to leave Springfield.
The service change is in place starting Monday for the construction of a second track between Springfield and New Haven. The new track is expected to take through July of next year to complete, according to Amtrak’s website. Once operational, it is expected to double the number of round-trip trains both south of Hartford and to and from Springfield.
Some passengers among the first to go through the service change told 22News they are hoping this doesn’t disrupt the rest of their day’s travel plans.
“I’m sure that I will get there in time, I guess that’s the thing i would worry about is if I’m going to make my connection in New Haven,” Betty Collins said.
While passengers boarded the substitute bus service Monday morning, 22News was there as Amtrak workers told ticket holders if the bus arrives to New Haven late, their connecting train will be held until they are able to board.
The service change is affecting three weekday trains leaving Springfield and three arrivals into the city.
The following is Amtrak’s web posting about the service changes:
“To accommodate a long-term track work project, Springfield Shuttle Trains 470, 476, 479, 490, 493 and 495 will be canceled on Monday through Friday from August 3, 2015 through July 2016. Passengers will be provided bus service to and from the following stations:
- New Haven
- Windsor Locks
Local Southbound Buses Depart Earlier
“Buses 2479, 2493 and 2495 destined for New Haven will depart Berlin, Meriden and Wallingford 20 minutes earlier than the respective train schedules. Contact Amtrak for bus schedules. All other buses will operate according to the respective train schedules.
“We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).”