I-Team: Do Not Call registry regulations and filing complaints

Learn your rights and get links on where to file complaints against harassing phone calls.

Courtesy: MGNonline.com

CHICOPEE, Mass. (WWLP) – The 22News I-Team receives many complaints from viewers who continue to receive unwanted phone calls, even when they are registered with the Do Not Call Registry.

There are several reasons for this.  Some are phone schemes where criminals attempt to solicit money or personal information from you.  There were several schemes this year where callers claiming to be from the IRS or a local utility demanded immediate payment.  Others included a family member being kidnapped or arrested and needed money, or the caller claims you’ve won a prize and need to pay a fee to claim it.

Another reason is that some organizations are exempt from the registry, including not-for-profits and political campaigns.

If you are not signed up for the Do Not Call Registry, do it now.  If you receive repeated calls you can file a complaint with the Federal Trade Commission (FTC) and the Federal Communications Commission (FCC).  Also, when you receive calls, tell them you’re on the registry and request that your name be removed.

The best advice is to just hang up. If you don’t recognize a number, don’t answer and wait for a message.  Do not offer personal information or credit card or banking information.  If you have the offending phone number you can file a complaint with your local police department, the state Attorney General’s office, the FTC and FCC.

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