(NBC NEWS) – President Obama announced Wednesday the U.S. government will, when appropriate, assist communication between the families of American hostages and their captors.
It’s one of several policy changes after a months-long review of how the government operates when Americans are taken hostage by terror groups abroad.
The president acknowledged in a private meeting with some families of hostages that the government, on occasion, has “let them down” and failed to treat them in a respectful and organized way.
He called those failures “totally unacceptable” and vowed to improve government coordination with hostage families.
“These families have already suffered enough and they should never feel ignored or victimized by their own government,” he said.
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