Residents stranded after building elevators stop working

Chestnut Park Towers on Harrison Ave in Springfield is a 17-story apartment building

SPRINGFIELD, Mass. (WWLP) – Residents of a downtown Springfield high-rise building can’t get into their apartments because the elevators aren’t working.

Some people who live there told 22News they have no choice but to sit outside and wait.

Around 3:30 Wednesday afternoon residents living at the Chestnut Park Tower apartments came home to find that neither of the two elevators were working, and they still can’t reach their homes.

The Chestnut Park Towers on Harrison Ave in Springfield is a 17-story apartment building housing many residents who have disabilities.

There are two elevators and neither one is working.

We’re told this is an ongoing issue; one of the elevators has been out of service more than 2 months.

Dolben Management Company maintains this building. Residents told 22News they took over only 2 weeks ago.

“This lady, she has a lot of difficulties coming down the stairs, how is he going to tell her to go up the stairs? She lives on the 12th floor. She has two knee replacements,” said Elizabeth Hernandez.

22News tried to get inside the building but security would not allow us, they also could not advise when the elevators will be back up and running.

They did say crews were working on the issue but we did not see any crew while we were there.

22News also placed multiple calls in to Dolben Management but we have not heard back.

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