Insurance tops the list of consumer issues in 2014

Consumers are seeing delays in processing insurance claims

BOSTON (WWLP) – The State Office of Consumer Affairs and Business Regulation outlined last year’s top five consumer problems. Year after year, insurance tops the list.

Consumer Affairs Undersecretary John Chapman said “from auto insurance to health insurance, life insurance to home insurance, it touches things that are central to the way we live.”

He said consumers are seeing delays in processing insurance claims and inappropriate denials. Massachusetts residents are also having billing problems – especially when it comes to banking, internet and cable services. State Attorney General Maura Healey said the consumer issue her office encounters the most is Auto Financing and Sales. She said more and more people are falling victim to car dealerships requiring customers to sign blank contracts. Data Privacy also made the AG’s top five list.

“Over the last year, and years, we’ve seen significant data breaches involving companies like Home Depot and Target. A lot of us, a lot of people shop at these places.”

AG Healey urges consumers to obtain and read their annual free credit reports. If you notice suspicious activity, you should place a fraud alert and security freeze on your credit report.

The state refunded more than $6 million dollars to consumers hit by bad business practices last year.

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