Customers complain electric bills are higher than they were told

22News breaks down your bill and clears up the confusion

Photo courtesy: MGNonline

CHICOPEE, Mass. (WWLP) – Most electric customers were expecting a rate increase in western Massachusetts. Although now, many customers say they’re shelling out a lot more than they were told.

Eversource Energy, formerly WMECO, said customers would see their bills to go up about 29%. National grid customers, about 37% percent. However, many of those customers complain they’re paying a lot more than that.

“I look at the rate and it was three something and now it’s six something. The bill has gone up. It used to be $50 or $60. I think my last bill was $107,” said John Stewart of Granby.

Eversource customers’ supply rate increased from 8 cents per kilowatt-hour to more than 14 cents per kilowatt-hour. While that’s about a 60% increase, that number can be misleading.

Your electric bill is composed of two parts. You pay for the electricity supply and the delivery. You’ll find the delivery portion of your bill stayed the same. So overall, that 60% increase on your supply, is really only a 30% increase on your total bill.

“I’m trying to figure out how we can cut back but it’s hard to do, especially with this cold weather we’ve got. It hasn’t been this cold since I was a kid,” said Joseph Cini of Agawam.

For one Eversource customer, if you compare February’s bill with December’s bill, there appears to be a 40% increase. However, if you compare year to year, their bill has actually only gone up by 18%. So in many cases, while your rate is higher, you’re spending more because you’re using more electricity.

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