CHICOPEE, Mass. (WWLP) – Hackers stole personal identifying information from current and former Anthem customers, including names, addresses, Social Security numbers, dates of birth and other information that can be used for identity theft.
After a data breach, the Better Business Bureau recommends that consumers always go to a company’s main website first and follow links from there. Schemers often take advantage of data breaches; setting up spoof websites and sending phishing emails.
BBB offers the following suggestions for consumers concerned that their information has been stolen (also available at bbb.org/breach):
- Do not take a “wait and see” approach as you may have done with breaches involving credit card data. You must act quickly. Breaches involving Social Security numbers have the potential to be far more detrimental to victims, and the damage can be difficult to repair.
- Consider taking a preemptive strike by freezing your credit reports. This will not impact existing credit cards and financial accounts, but will create a roadblock for thieves seeking to create fraudulent accounts using your personal information.
- At a minimum, if you know your Social Security number has been compromised, place a fraud alert on your credit reports. While less effective than a freeze, this will provide an extra layer of protection. Click here to learn more about security freezes and fraud alerts.
- Take advantage of the free credit monitoring services Anthem will be offering to breach victims. While this is not a preventative measure, this will alert you to new accounts or inquiries using your Social Security number so that you can act quickly to repair the damage.
- Vigilance is key. Regularly check your credit reports at annualcreditreport.com for unauthorized charges or other signs of fraud. (NOTE: This is the only free credit report option authorized by the Federal Trade Commission.)
- For more information and complete step-by-step guidance on repairing the damage caused by identity theft, visit the FTC’s identity theft resources.
- Expect that schemes will take advantage of this data breach to send out phishing emails and other messages that appear to be from Anthem, a credit bureau or other legitimate companies. Do not click on links from any email, text or social media messages about this or any other data breach.
For all businesses that collect customer information:
- Make sure you protect your customers’ data. If a data breach can happen to a major corporation with significant data security measures in place, it can happen to any business.
- Check out BBB’s updated online guide Data Security – Made Simpler for free information on how to create a data security plan.
- For more information about schemes, check out BBB Scheme Stopper. Sign up to receive weekly Scheme Alerts to hear about the latest schemes.