Healey to create office of community engagement

Incoming AG looks to connect office with constituents through social media

Maura Healey
(AP Photo/Steven Senne)

BOSTON (State House News Service) – As she prepares to take the oath as the state’s next attorney general on Wednesday afternoon, Maura Healey plans to detail new ways her office will reach out to and engage with the public.

Healey, a Charlestown Democrat who will be sworn in at Faneuil Hall, will announce the creation of a new Division of Community Engagement to make sure the office “reaches out to communities as often as it litigates,” according to a draft of her prepared remarks.

The new division, according to Healey, will expand outreach through public forums and events, an improved social media strategy and a website with video and regular online “Ask the AG” events. She also plans to use technology to better track and respond to constituent complaints.

“Fighting for opportunity across Massachusetts. Securing its promise for every resident. That is my commitment to you,” Healey plans to say. “That commitment begins with an Attorney General’s Office guided by the values of responsiveness, inclusion, and integrity.”

Healey plans to ask her regional offices to expand constituent outreach, and hold “office hours” in parts of the state where the AG’s office does not have a physical presence so that residents understand the services offered through the office.

Healey will also announce her intent to participate in Boston Mayor Martin Walsh’s summer jobs programs and expand high school and undergraduate internship opportunities in the AG’s regional offices.

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