State leaders say new Health Connector site doing its job

CHICOPEE, Mass. (WWLP)- Open enrollment for health care coverage began over the weekend, and the state says things are going smoother this time around for its revamped Health Connector website, but that they process isn’t without its glitches.

Last year, the state’s website ended up not being able to integrate with the new federal system under the Affordable Care Act

As state officials prepared the new site, 22News spoke to Health Connector representatives about last year’s website problems. They explained that the biggest problem with the old site was that it wasn’t able to determine a person’s eligibility for coverage.

This time around, two full days into the open enrollment period, the state says nearly 12,000 people have been already processed successfully using the site. Nearly 7,000 of those processed were able to determine their eligibility for Health Connector plans, and nearly 5,000 of those processed are now enrolled in MassHealth coverage.

But the new site still has some problems. About 100 people who have apostrophes in their names received error messages, and now have to enroll over the phone.

State officials say that another hiccup has been the bottleneck in their call centers, but that they have added 60 call center representatives to try and handle those heavy call volumes.

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