CHICOPEE, Mass. (WWLP) – Cheering quickly turned into concern last fall, when the Obamacare rollout didn’t quite go as planned. According to President Obama, “Look, there’s no denying it, right now the website is too slow, and too many people have gotten stuck.”
That’s why for this year’s open enrollment, which launches this Saturday, 37 states are opting to use the federal exchange website; Massachusetts is not one of them.
Tanita Councio of Springfield told 22News, “It was crashing; some people couldn’t get on because it was just too busy. I know it would redirect you to another launch site.”
Last year, Massachusetts Health Exchange website dramatically slowed Massachusetts’ transition to the federal Affordable Care Act. Massachusetts is using a new online system this time around, at MAhealthconnector.org. The state has also doubled the amount of call center workers this year, to help you in case you run into a problem online.
Kim Haberlin of the Massachusetts Health Insurance Exchange said, “We were actually just in Springfield on Monday and we sat down with Mass Health about the training they’ve had this time around, their comfort level with the system, everybody is excited, feeling confident.”
“I’m sure this year that they’ve got all the kinks out and that it’ll be easier for people to sign up. I’m pretty sure it’ll go smoothly this year,” Faith Leger of Springfield said.
Before Saturday’s signups, you can now start previewing plan options, and how much they’ll cost you. Right now, 97% of Massachusetts residents are insured, but everyone needs to fill out a new application this year, even if you already applied last year.