RMV encourages use of online services

The website will direct you to a five to ten minute questionnaire

SPRINGFIELD, Mass. (WWLP) – The state expects to close out the year with nearly 1.5 million driver’s license and vehicle registration renewals. If you need to get that done, a trip to the Registry of Motor Vehicles usually means long wait times.

Marilyn Anderson of West Springfield told 22News, “Last time I came down here for my license, I was number 42 in line. It was crazy, I was in line for like two hours, waiting and waiting and waiting for my turn.”

So instead of waiting in these long lines, the RMV suggests you visit their website to complete a number of transactions.

Massachusetts drivers can visit massrmv.com to renew their driver’s license and vehicle registration. The online services were created to save you time and make it easier for you to get simple transactions done.

Alfredo Orejuela of Longmeadow said, “I didn’t know about it, but I absolutely would like to know more about it.”

The website will direct you to a five to ten minute questionnaire to determine if you can complete your transaction online. Although it may seem like an easier alternative, one man at the RMV in Springfield prefers someone to help him through the process.

Jose Lozada of Springfield said, “It is convenient, but I like to have somebody face to face.”

Tuesday, people at the Springfield RMV waited in line for up to an hour, but that wasn’t as bad as the Easthampton RMV, which saw wait times reaching an hour and forty-five minutes.

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