Recalls may be pushing customers away from certain automakers

For the 2nd straight year satisfaction with the auto industry is down

FEEDING HILLS, Mass. (WWLP) – For many, your car may be your primary mode of transportation and many choose their car’s brand for certain features they offer.

Jenifer Labulis of Agawam said, “”If they’re big on safety, because obviously you want a car that’s really safe. Seat belts, airbags, general safety issues.”

However, now the numbers say lots of people are generally not all that happy with that company they chose. A new report from the American Customer Satisfaction Index says that for the second straight year satisfaction with the auto industry is down, and those scores fell for 16 of the 21 car companies in the report.

The survey said that if a driver got a recall notice in the past year, they rated their car an average of 6 percent lower than those who didn’t.

It attributes recalls by car companies as one possible reason for those numbers dropping, but for Thomas Lott from Springfield, how reliable a car has proven to be keeps him buying the same brand more than once.

“Typically you’re going to have, you know, nobody’s perfect. There are going to be times when you have some kind of defect and as long as when they recall the car they take car of it I’m fine with that,” said Lott.

Of the brands mentioned in the report, American automakers Chevrolet and Buick were the only two to show improvement, while several luxury brands, including Lexus, Cadillac and BMW had a decline in customer satisfaction this year according to the survey.

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