VA announces updates to scheduling practices

CHICOPEE, Mass. (WWLP) – The troubled Veterans Affairs Department is changing its scheduling system.

An investigation into the VA began when it was discovered some medical centers were covering up their scheduling problems. A release detailing plans to modernize the scheduling system nationwide was announced Tuesday on the VA website.

On Monday, the VA announced the department will be shopping for a medical scheduling software vendor. New VA Secretary Robert McDonald said that will free up human resources to more directly focus on veterans care.

One father of a soldier told 22News he thinks the system covers too many veterans’ services as it is. “It’s a phenomenal amount of money, so for what they actually gave when they were young, I mean it’s an astounding payback for what they’re getting now and for what they actually gave,” Mark Lane of West Springfield said.

Earlier this year, it was reported as many as 40 veterans died waiting so long for treatment through the VA. Recently, the department said there’s no proof delays in care actually caused those deaths.

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