Residents frustrated over Chicopee water main break

Nearly 300 homes spent most of the day without water service

CHICOPEE, Mass. (WWLP) – The water main break repairs forced drivers to detour around a section of Montgomery St. for most of the day. 22News spoke with neighbors about the break.

The 16-inch transmission water pipe broke at about 3:00 Monday morning on Montgomery Street, near the intersections of Ivy and Irwin Streets. Alan Starzyk of the Chicopee Water Department told 22News the city lost about 625,000 gallons of water when the main broke. He says that as crews work to make the repairs, about 200-300 homes in the Aldenville section of Chicopee, as well as on lower Montgomery Street heading toward Willimansett, have lost their water.

Eiwin Scott of Mark’s Variety Store in Chicopee told 22News, “Very important to have water. You can’t do anything without water. We don’t have any water to make coffee.”

This store clerk’s frustration was shared by Chicopee residents. Angel Fereel of Chicopee said, “I woke up to wet my face, take a shower, you know brush my teeth and everything and there was no water, so I had to go to my friend’s house. I went to my friend Brook’s, and he’s having the same problem.”

Crews from the Chicopee water department dug for several hours on a section of Montgomery Street that’s between Ivy and Irwin Streets until they could find the source of the problem.

They found a hole in a main water transmission line. Alan Starzyk of the Chicopee Water Department told 22News some of the repair work causes a risk of sediment getting into the pipeline system.

Starzyk said if your water is discolored it’s a sign of sediment and that could damage your home’s hot water system. So here’s what you need to do once your water gets restored: Run only your cold water at first. If the water is discolored, don’t turn on your hot water faucets until that water is clear again.

“There’s a number of valves and cross connection devices within the hot water system that you don’t want to damage,” said Starzyk.

Starzyk also told 22News this break in that water pipe caused the city to loose about 625 thousand gallons of water.

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