NORTHAMPTON, Mass. (WWLP) – Cell phones are replacing the need for landline phones. When you call 911 from a landline phone, first responders can see exactly where you’re calling from.
With a cell phone, it takes several steps to locate you, and even then, they might not get your exact address.
Granby dispatch told 22News a cell phone call first is directed to the nearest state police call center, which is in Northampton. Then it’s directed to the appropriate city or town.
Next, a Dispatch can track the cell phone call through “Wireless Phase 1.” That pinpoints the cell tower the call is coming from.
Wireless Phase 2 can narrow the call down to the longitude and latitude coordinates.
“The reason why I do have a landline is for that reason of an emergency call, that if something tragic does happen, a lot of people they think they can give their name and their phone number, but in a panic situation, everything goes blank,” Kathy Lanouette of Longmeadow told 22News.
Another concern was if the cell phone had a dead battery.
Northampton Dispatch recommends checking your cell phone to see if it is “Phase 2” capable.
That could make the difference between life and death.