National Grid warns of payment scheme

CHICOPEE, Mass. (WWLP) – 22News is working for you with a warning from National Grid about an on-going payment scheme.

National Grid customers in New England are being targeted by people demanding immediate payment for electric bill balances, which customers might not even owe. The fraudulent callers are claiming to be from utility company and threatening customers with immediate service shut-off unless they provide payment information.

Customers should verify they are speaking with a National Grid representative. One way to do this is to ask the caller to provide the last five digits of the account number. If the caller can’t provide the information, if you doubt the caller is a National Grid representative, or if you have any questions about your balance, you are asked to call the customer contact center at 800-322-3223.

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