Cell service slowly recovering in North Adams

NORTH ADAMS, Mass. (WWLP) – Many people in North Adams say they are getting a much better signal and in more places around the city.

22News spoke with Tom Grady at the Berkshire County Sheriffs office. He says Verizon and AT&T have been up here on Florida Mountain working to restore cell service.

Brooke Thomson, VP of external affairs AT&T Massachusetts, told 22News, that two satellite trucks are now placed in the city to give better direct coverage. They have a tower they bounce cell signals off of on Route 8 that gave people in that area good service. They will be here working throughout the night; however, they cannot say specifically when service will be fully restored.

Grady told 22News, two towers that were over a hundred feet tall collapsed after a storm. The towers were designed to withstand 80-90 mile per hour winds, but winds in North Adams at the time were estimated to be around half of that. So the collapse is still being investigated.

22News spoke with one resident who says if someone were on the roads and got into a car accident, they’d have no way of calling for help.

Joe Burdick of North Adams told 22News, “Everybody relies on cell phones now-a-days. If you’re in a vehicle and you’ve got a problem you have a bigger problem because you can’t get through to anywhere. It happened to me this morning, went to dial out and nothing, just dead.”

Sunday, 22News was in North Adams and just about anywhere you went had no service. On Monday, there are lots of spots around the city where you can get a signal.

Grady says he hoped service would have been fully restored by Sunday night so now it’s really just a waiting game as cell carrier crews setup their portable cell towers.

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