North Adams cell service slowly being restored after major failure

NORTH ADAMS, Mass (WWLP) – Some good news Sunday night for residents in the Northwestern Berkshire County city of North Adams.

Public safety radio systems have been restored and cell phone service is also slowly coming back online after two cell towers were toppled by high winds early Sunday morning, knocking out service to nearly 15,000 people.

North Adams Mayor Dick Alcombright told 22News they hope to have full service restored sometime Monday.

Sunday evening crews were working to put up temporary and portable cell towers.

The outage lasted about 11 hours, and during that time residents were anxious.

“Nobody can call anybody because most of us don’t have landlines anymore in this day and age so we have no communication, no emergency room, no anything and it just feels so…ugg” Shannon Roberts told 22News.

North Adams resident Jeffrey Fuller told 22News “It definitely could be a problem, I mean I do live around here, I do work around here. Business calls or something, I have to handle regularly so if this continues to be a problem then definitely [I'm] going to have to figure something out.”.

If anyone is still without cell service and in need of emergency help…you’re being asked to either dial 911 on a landline phone, post on the North Adams Police Department Facebook page, or email them at NAPD911@gmail.com.

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