CHICOPEE, Mass. (WWLP) – It’s a sign of the times. People aren’t going into bank branches like they used to. 22News found out why that’s true for both millennials and retirees.
3 out of 10 people haven’t gone into a bank or credit union branch in the past 6 months. That’s especially true for people under 30 and those over 50 years old.
The Bankrate.com study found the role of the bank branch will evolve but never go away.
Alex Viands of Northampton told 22News, “I like the social interaction. I like to have a human confirm with me the transaction went well instead of taking it from a robot.”
The study also found only half of Americans went into a bank in the past 30 days.